Returns & Exchanges
Radio Eyewear® Returns, Exchanges & Shipping Policy
At Radio Eyewear®, your satisfaction is our priority. Our policy complies with Australian Consumer Law (ACL), protecting your rights if something goes wrong with your purchase.
Shipping Policy
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Worldwide Shipping: Free shipping on all orders over $120 (Excluding USA)
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United States Orders: Due to tariffs introduced under the Trump administration, a flat rate of $49 applies to all US shipments.
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Standard free shipping applies to the rest of the world.
Faulty or Damaged Products
If your sunglasses arrive defective, damaged, or not as described, you are entitled to a refund, repair, or replacement under ACL.
📧 Please contact us at info@radioeyewear.com with your order details, and we will resolve the issue promptly.
Exchanges – Sunglasses (Fit & Sizing)
We understand fit is important. If your sunglasses don’t fit as expected, you may request an exchange within 14 days of receipt, provided that:
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The sunglasses are unused, undamaged, and in original packaging.
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All accessories and protective covers are returned.
🔹 Refunds are not offered for sizing or fit issues — only exchanges.
🔹 Return shipping costs for exchanges are the responsibility of the customer.
(Free worldwide shipping applies only to the original order — US orders remain subject to the $40 flat rate.)
Optical Frames with Prescription Lenses
As prescription lenses are custom-made by our optical lab, we cannot accept returns or exchanges unless the product is faulty under ACL.
We recommend double-checking sizing and fit before placing a prescription order.
Change of Mind
If you change your mind after receiving your sunglasses:
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Exchanges are available for unused, undamaged products within 14 days.
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Refunds are not available for change-of-mind purchases (including sizing/fit issues), unless the product is faulty.
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Return shipping costs for change-of-mind exchanges are the customer’s responsibility.
Sale Items
All sale items are final and not eligible for returns, refunds, or exchanges.
Warranty
All Radio Eyewear® products include a 12-month warranty against manufacturing defects.
If you experience a quality issue, contact us to arrange a repair or replacement.
