Returns & Exchanges

At Radio Eyewear®, we are committed to ensuring you are happy with your purchase. Our policy complies with Australian Consumer Law (ACL), ensuring your rights are protected in case of any issues with your product.

Refunds & Exchanges for Faulty Products

If your sunglasses are defective, damaged, or not as described, you are entitled to a refund, repair, or replacement under Australian Consumer Law.

Please contact us at info@radioeyewear.com if you believe your product is faulty. We will assess and arrange a solution as quickly as possible.

Exchanges for Sizing/Fit Issues

We understand that sometimes products don’t fit as expected. If your sunglasses don’t fit, we do not offer refunds, but we are happy to offer an exchange within 14 days of receipt, provided the sunglasses are unused, undamaged, and in original packaging.

• The item must be returned in its original packaging, including any protective covers or accessories.

• Shipping costs for exchanges due to sizing or fit will be at the customer’s expense, as we offer free worldwide shipping on the original order.

Please note:

• Refunds are not available for sizing or fit issues—only exchanges will be offered.

Change of Mind Policy

If you decide to change your mind after receiving your sunglasses, we offer exchanges only for unused and undamaged products within 14 days.

• We do not offer refunds for change of mind, including sizing or fit issues, unless the product is faulty.

• Return shipping for change-of-mind exchanges will be at the customer’s expense.

Sale Items

All sale items are final and are not eligible for refunds or exchanges, unless they are faulty.

Warranty

All Radio Eyewear® products come with a one-year warranty for any manufacturing defects. If you experience any issues related to the quality of the product or its materials, please contact us to arrange a repair or replacement.

For any returns, exchanges, or warranty claims, please email info@radioeyewear.com. We are here to assist you!